​​​​

Welcome to Top Hat Nannies. By using our website, registering as a client, or engaging our services, you agree to the following Terms & Conditions.

Our aim is to provide discreet, reliable, and exceptional childcare and household staffing solutions for families who value excellence, confidentiality, and trust.

​

​

1. Our Role

Top Hat Nannies acts solely as an introduction agency. We introduce childcare professionals and private household staff to families but do not employ the candidates. Once a candidate is placed, all contractual and legal responsibilities lie directly between the family (Client) and the Candidate.

​

2. Client Responsibilities

• Clients are expected to provide accurate, complete, and up-to-date information regarding their household and staffing requirements.

• Clients are responsible for issuing a proper employment contract to any Candidate they hire, including duties, remuneration, working hours, holiday entitlement, notice periods, and benefits, in accordance with UK employment law.

• Clients must ensure salaries, taxes, National Insurance, and any other statutory contributions are paid as required.

• Clients are responsible for providing a safe, professional, and respectful working environment.​

​

3. Candidate Vetting

All Candidates introduced by Top Hat Nannies are carefully screened and verified, including:

• DBS / criminal record checks

• Professional references

• Relevant qualifications and experience

While the Agency takes great care in this vetting process, the final responsibility for confirming a Candidate’s suitability rests with the Client.

​

4. Fees & Payments

• Placement fees are payable once a Candidate introduced by the Agency is engaged.

• Fees are non-refundable unless otherwise agreed in writing.

• The Agency may offer a replacement Candidate at its discretion, provided all invoices have been paid in full.

​​

5. Placement Fees & Trial Guarantee

• Placement fees are payable once a Candidate introduced by the Agency is engaged. Fees are non-refundable unless otherwise agreed in writing.

• 8-Week Trial Period
  All clients enjoy an 8-week trial period with their selected Nanny. Should the Candidate not meet your expectations during this period, the Agency will provide a full replacement at no additional cost, provided the Agency is notified within the 8-week trial period.

• The Agency may also offer additional replacement Candidates at its discretion, once all invoices have been settled in full.

​

 * Exclusive Membership Option

For families seeking a long-term, premium service, Top Hat Nannies offers an exclusive membership option.

• This service provides priority introductions and dedicated support for your household over an extended period.

• Membership ensures that your family receives personalised, confidential, and priority access to our network of highly qualified childcare and household staff.

• Details regarding membership duration, availability, and terms are provided privately upon request, reflecting the exclusivity of this service.

​​

6. Confidentiality & Privacy

• We handle all enquiries with the highest level of discretion and professionalism.

• Both Clients and Candidates are required to treat all personal information shared during the placement process as strictly confidential.

• Top Hat Nannies complies fully with UK GDPR and all relevant data protection legislation.​

​

7. Liability

• Top Hat Nannies is not liable for the actions, omissions, or conduct of any Candidate once placed.

• We are not responsible for any loss, damage, injury, or claims arising from a Candidate’s employment, except in cases of negligence directly attributable to the Agency.

• By engaging our services, the Client agrees to indemnify Top Hat Nannies against any claims arising from their employment relationship with the Candidate.

​

8. Governing Law

These Terms & Conditions are governed by the laws of England & Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.

​

​