Top Hat Nannies

 

1.What types of staff do you provide?

 We place highly experienced private household professionals, including:

  • Nannies (live-in, live-out, travel, night)
  • Night nannies & maternity nurses
  • Sleep consultants
  • Governesses
  • Private chefs & cooks
  • Housekeepers & cleaners
  • Chauffeurs & personal assistants

  • PA's & House managers
  • Butlers

All candidates are discreet, reliable, and carefully vetted to suit your family’s unique lifestyle.

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2. How do you screen your candidates?
 Every professional we introduce has passed:
  • Enhanced DBS or international police check
  • Identity & right to work verification
  • References from previous employers
  • Interview (in person or via video)
  • First Aid and relevant certifications (if applicable)

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3. What if the placement doesn’t work out?
 We offer an 8-week replacement guarantee.
If the placement is not a good fit, we will provide a one-time free replacement within 8 weeks, as outlined in   our Terms & Conditions.

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4. Are staff available to travel internationally?
 Yes, many of our candidates are travel-ready and experienced working with international or high-profile   families.
All travel expectations, logistics, and arrangements are discussed and confirmed beforehand.

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5. What is the difference between live-in and live-out staff?
  • Live-in staff reside in your home and often offer greater flexibility.
  • Live-out staff commute to work and follow agreed working hours.
We’ll help you decide which setup best suits your needs and space.

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6. Do I need a contract?
 Yes. As an employer, you're legally required to provide a written employment contract covering duties, salary, hours, holidays, notice period, and other terms.
We are happy to provide templates or assist in drafting one.

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7. Do you help with payroll and taxes?
 We don’t offer in-house payroll, but we can refer you to trusted payroll providers who handle PAYE,   pensions, and tax compliance for private households.

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8. How long does it take to find a candidate?
 Most roles are filled within 1–3 weeks, depending on your requirements.
More specialist or senior roles may take longer. We focus on finding the right fit, not just the fastest.

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9. What are your agency fees?
 Fees vary depending on the role, whether it's temporary or permanent, and the level of experience required.
We provide a full fee breakdown before beginning any search, with no hidden charges.

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10. What are my responsibilities as a private employer?
 You are responsible for:
  • Providing a written contract
  • Paying wages and agreed benefits
  • Offering a safe, respectful work environment
  • Following UK employment laws or international equivalents
We will guide you at every step to ensure a smooth process.

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11. Can I interview the candidates myself?
 Absolutely. Once we present a tailored shortlist, you’re welcome to interview via video or in person.
We can also arrange trial shifts upon request.

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12. Do you offer last-minute or emergency placements?
 Yes. We understand some situations require urgent cover.
We will always do our best to respond promptly with available, high-quality candidates.

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13. Do you provide temporary placements?
 Yes. Whether you need short-term help for travel, events, recovery periods or interim staff, we offer flexible   solutions from a few days to several months.

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14. Is your service confidential?
 Absolutely. We pride ourselves on discretion and professionalism.
All personal data is handled securely and in full compliance with UK GDPR.